Refund policy

Return & Refund Policy

At [Your Brand Name], we are committed to delivering only the highest quality steaks—every cut, every time.

To ensure fairness and food safety, we have a strict return and refund policy in place:

✅ Returns & Refunds Are Only Accepted If:

1. Wrong or Unsatisfactory Item Delivered

   • You received a different product than what was ordered (wrong cut, weight, or quality).

   • The meat delivered is spoiled, discolored, or clearly not fit for consumption upon arrival.

2. Delayed Delivery

   • Your order was not delivered within the agreed schedule, and the delay significantly impacted product quality.

⚠️ Important Notes:

• All concerns must be reported within 2 hours of delivery via chat, call, or email, along with clear photos and videos of the item received.

• Products must remain unopened and stored properly (chilled or frozen) for the return to be valid.

• We do not accept returns due to change of mind or preference in doneness, marbling, or cut presentation.

📦 How to Request a Return or Refund:

1. Contact us through our official page or hotline.

2. Provide:

   • Order number

   • Photos/videos of the item

   • Description of the issue

Once verified, we will offer a replacement or full refund depending on the situation.